NEW ORLEANS – In response to the COVID-19 outbreak, the One Stop Shop is taking steps to reduce the number of in-person visitors to City Hall.
Beginning Thursday, One Stop Shop (OSS) will suspend in-person visits from the public.
This suspension will not impact the public’s ability to apply for and receive permits and licenses. All functions of OSS will move to phone, email, and payments online through OneStopApp.
As of Wednesday, the OneStopApp website has been turned on with limited capacity. Customers can search for existing permits and will have the option to pay for any permits/licenses.
However, please note that NO APPLICATIONS CAN BE SUBMITTED via this website. Applications can be downloaded and filled out here.
All functions of OSS will move to phone, email, and online through OneStopApp. Representatives from Safety and Permits are available via phone or email to answer general questions:
- Phone: 504-658-7125
- Safety and Permits email: permitinfo@nola.gov
- HDLC email: hdlcstaff@nola.gov
- VCC email: vcc@nola.gov
- City Planning Commission email: cpcinfo@nola.gov
- Funerals: eventpermits@nola.gov
OSS is asking all applicants to submit their application and supporting documents via email. If an in-person discussion is required, a OSS staff member will contact the applicant to schedule an appointment for a specific date and time. Applications should be submitted to the following addresses:
- Building Permit Applications: permitinfo@nola.gov
- Short Term Rental Applications: str@nola.gov
- Alcohol Permit Applications: alcoholpermits@nola.gov
- Ground Transportation Permit Applications: gtb@nola.gov
- Business License Applications: businesslicenseinfo@nola.gov
- Trade License Applications: tradelicenseinfo@nola.gov
Inspections may only be scheduled via email or phone
- Email: inspections @nola.gov
- Building inspections — 504-658-7130
- Electrical inspections — 504-658-7145
- Mechanical inspections — 504-658-7153
Payments may now be made be made online through the OSS App. Payments may continue to be dropped off at City Hall, but the 7th floor will not be accessible to visitors.